Live Blog Troubleshooting

Troubleshooting tips and proper settings to make sure your blog is live at your domain.

Jeff Willems avatar
Written by Jeff Willems
Updated over a week ago

When the awesome power of a WordPress blog meets the incredibly easy to use Showit blog template design, wonderful things happen. However it can be tricky to troubleshoot issues when they arise in the blog. This article will provide you with the basic settings you should see in your blog to make sure your blog is live and functioning properly.

Make sure all of the settings in your WordPress blog and in Showit match those below. If everything is set correctly, but you're still experiencing issues with your live blog, please contact our support team for further assistance.

This article will explain:

  • What settings you should check in Showit if your blog isn't working

  • What settings you should check in WordPress if your blog isn't working

  • How to clear your cache from your WordPress account

Settings in Showit

First let’s look at the settings in Showit which can cause the blog as a whole not to display or not to display properly if not set correctly.

WordPress Templates

If you look to the left sidebar under the site tab you will see the “blog templates” area, here your blog template pages are contained and it’s important to make sure the template settings are correct.

The blog page should be named “Blog.” If named something else it won’t function properly. The WordPress Template type should be Post List (Default) as shown below.

The Single Post page should be set with the WordPress Template type Single Post as shown below.

Blog Domain

Another setting that can affect the blog in Showit is your Blog Domain in your Site Settings. You will need to make sure that in your Site Settings you have your Blog Domain set in the Blog Tab and that you have published this change. If the domain is not set there, you may experience publishing errors and your blog may not display correctly.

Broken Blog Links

Another common hangup on the Showit side is that the link to your blog may be broken. Click on the blog text that would link to your blog in your menu and then navigate to the Click Action tab in the right side Properties Panel. Make sure that it is set correctly. If your blog is found at the same domain as your site then this setting should be set to Page > Blog as seen here:

However if your blog domain is different than the domain your primary site is found at you would need to link to your blog via a URL click action and add the blog URL into the click action. This is how that click action would look for blogs at a different domain: 

Settings in Your WordPress Dashboard

If all of the above settings in Showit are correct, head over to your WP Dashboard and use the info below to make sure your settings are correct there as well. 

WordPress Pages

First we want to check the pages in the blog. There should a page setup in the blog that has no content and is simply titled blog, this is necessary for Showit and WordPress to communicate with each other. If there is no blog page there, simply click the add new option, name the new page “Blog” and publish the page. 

Note: If your Blog page in WordPress does not say "- Posts Page" after the page title as seen in the screenshot above, check to make sure these settings are correct.

Showit Settings in WordPress

If the blog page is properly in place let’s next take a look at our Showit settings in the WP dashboard. To access these settings hover over Settings in the left sidebar and go to "Showit."

1. Make sure your blog domain is set here, it should be set automatically. However if this field is editable click inside the field, delete the content and then save changes, it should add your correct blog domain automatically and grey out the box.
2. Make sure the “Load your custom Showit pages” box is checked.  
3. The “Load the WordPress home page instead of Showit home page” box should be unchecked for the standard setup unless you are utilizing a WordPress Home Page. If you need help with this, contact support!

Reading Settings in WordPress

If everything checks out in your Showit settings, let’s move on to the reading settings. To access these settings look to the settings tab in the left sidebar and choose the “Reading” option.

1. This bubble should not be selected.
2. This is the setting we want to have selected.
3. This home page option will only appear if you are using WordPress for your home page. Check out the WordPress Home Page article for more information.
4. The Posts Page should be set to “Blog.” This is how Showit and WordPress communicate back and forth.
5. This setting affects how many posts per page you want the blog to show by. 

WordPress Caching

So you’ve checked through all the settings and something is still up, maybe changes you’ve made to the blog design aren’t publishing. There is another option, much like how your browser can cache old data, so can WordPress. The screenshot below will show you how to flush that cache!

If flushing or purging your WordPress cache doesn’t work then you will want to contact our support team for further assistance in troubleshooting the issue.

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