If you find that your built in Showit contact form isn't working, it's usually due to one of these issues:

Does your contact form not submit at all? Most likely it's a form field issue. When you click submit see if the cursor jumps back to a certain field. Generally the case is that there is more than one form field on one of your contact options. If two text boxes get put on top of one another and both are required to submit the form only the field on top would get filled and thus would prevent the form from submitting.

Go through your contact form and make sure that each field the client fills out only has one text box and that there isn't a duplicate text box on any of those fields. If there isn't an extra text box it could be an issue with the send or submit button.

The most common issue with a contact form is with the send or submit button not working. The click action on the send button should look like this:

You can set the click action on the send button to go wherever you'd like, but be sure the "submit contact form" check box is checked. This is the most common mistake on a broken contact form and unfortunately if this box isn't checked no inquiries will come through even to our backup contact inquiry storage area. This setting is the cornerstone of the inquiry getting to your email so always be sure it's checked. 

If you aren't getting contact form inquiries to your email and have already ruled out the two above issues, the problem could be on your email providers end. If you just recently changed domains or made any changes involving your email hosting there is always a chance something has gone askew. If this is the case, you may need to reach out to your email provider to resolve this issue.

In the meantime if you would still like to view your contact form messages while you are resolving this, you can view the submissions from your contact form in your Showit account.

To see your contact form messages in your Showit account, click on your name in the left hand corner of the bottom toolbar in the Showit Design App.

In the pop-up menu that appears, select Manage Account.

Once in your account, you will be able to choose to view your messages by clicking on the Messages option in the top toolbar, or the Contact Form Messages option in the left side panel under Manage Your Account.

Just to reiterate, these backups will be stored here so long as the form is setup correctly. If the submit contact form box isn't checked the form can still give the appearance it has submitted as it will transition to the "thank you" canvas like the click action is set to do. The submit contact form box must be checked in order for contact inquiries to submit to both your personal email inbox and this Showit inquiry backup area. 

Fix: One of your text input Labels under Text Properties is too long. Keep those short for quick reference in your contact emails.

Maybe you've noticed that you can't tab through all of the input fields in your contact form on the live version of your site. This article has more information on how to fix this issue.